We Offer You a One Step Solution
Debt collection
Accelerate cash inflow with professionals specializing in debt collection. Mitigate risks with improved efficiency in debt recovery. Combining the strength of our hybrid team of telecommunicators and field collectors backed by the right infrastructure, amenities, and tools, VGM holds the competitive edge to deliver results.
VGM team comprises 5,000+ professionals across India, including multi-lingual telecommunicators operating from five BPO centers in Kolkata, Noida, Bangalore, Chennai, and Mumbai.
Using Auto Dialler, Quality Monitoring tools, and Salesforce CRM, VGM ensures efficiency, speed, quality and transparency in debt recovery.
- Auto dialler with call recording
- Salesforce-based field monitoring tool
- API integration for real-time updates
- Dialer-integrated quality monitoring
- True Caller Licensed
- GSM, SIP & PRI combination for high connectivity
Debt Initiation
All telecommunicators at VGM are well-trained for debt initiation, cross-selling, and upselling of financial products including loan sourcing and insurance.
Multi-lingual calling capabilities help build an ecosystem of loyal customers, strengthening the organization’s foundation for long-term growth.